Wicked Wipes (wickedwipes.ca) is committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information of our customers in compliance with Canada’s Personal Information Protection and Electronic Documents Act
(PIPEDA).
1. Accountability
We have designated a Privacy Officer who is responsible for ensuring our compliance with this policy and PIPEDA. If you have any questions or concerns, please contact:
Privacy Contact: Shailesh Merai
Email: privacy@wickedwipes.ca
2. Information We Collect and Purpose
We collect personal information necessary to fulfil your orders, provide customer support, and improve our services.
Type of Information Collected:
Purpose of Collection
Identity/Contact Information (Name, Email, Phone)
To communicate order status, send receipts, and manage customer inquiries.
Billing & Shipping Information (Address, City, Postal Code)
To process payments, verify transactions, and deliver products.
Financial Information (Credit Card/Payment Details)
To process your payment via secure, encrypted third-party payment processors (e.g., Stripe Payments). We do not store full card details.
Usage Data (IP address, browser type, cookies)
To analyze website performance, track sales conversions, and personalize your shopping experience.
3. Consent
By providing us with your personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery, you implicitly consent to our collecting and using it for that specific purpose only.
Marketing Consent: If we ask for your email address for marketing purposes (e.g., newsletters), we will always ask for your explicit consent (opt-in). You may withdraw consent at any time by clicking the “unsubscribe” link in any email or by contacting us.
4. Limiting Use, Disclosure, and Retention
We will only use or disclose your personal information for the purposes for which it was collected (as listed in Section 2), unless required by law.
Retention: We retain personal information only as long as necessary to fulfill those stated purposes or as required by law (e.g., for tax and accounting records). Once the information is no longer needed, it is securely destroyed or anonymized.
5. Third-Party Disclosure and Service Providers
We share your personal information with third parties only to the extent necessary to run our e-commerce operations. These third parties include:
E-commerce Platform: Woocommerce (or similar platform) – Handles hosting, cart, and checkout functions.
Payment Processors: Banks and payment gateways (e.g., PayPal, Visa) – Process secure payment transactions.
Shipping Carriers: Canada Post, FedEx, etc. – Require Name and Address to deliver your order.
Note on Data Location: As we utilize global platforms for ecommerce, your personal information may be processed and stored in the United States or other jurisdictions. By using our services, you acknowledge and agree that your data may be transferred to, and processed in, these locations.
6. Safeguards
We are committed to ensuring the security of your personal information. We maintain physical, technological, and organizational safeguards appropriate to the sensitivity of the information to prevent unauthorized access, disclosure, copying, use, or modification.
All sensitive payment data is transmitted via Secure Socket Layer (SSL) technology and is encrypted.
7. Your Rights (Individual Access)
Under PIPEDA, you have the right to access and request corrections to your personal information held by us. If you wish to review, verify, or correct your personal information, please contact our Privacy Contact (listed in Section 1) via email. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies to maintain your shopping cart, analyze site traffic, and support marketing efforts. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.