This Shipping Policy outlines how your orders are processed and shipped by Wicked Wipes.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include tracking information.
Business Day Definition: Monday to Friday, excluding Canadian statutory holidays.
Order Cut-Off: Orders placed after 12:00 PM EST will begin processing on the next business day.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Destination | Shipping | Estimated Transit Time (after processing) | Cost |
Canada (Orders under $39.99) | Standard | 3-7 Business Days | $8.95 CAD |
Canada (Orders $39.99 +) | Standard | 3-7 Business Days | Free |
Canada (Teritorries/Remote) | Standard | 3-7 Business Days | $16 CAD |
United States | Standard Air | 3-7 Business Days | $14 CAD |
Free Shipping Details (Canada Only):
Free Standard Shipping: Applies to all Canadian orders of $39.99 CAD and up (before tax), ensuring free shipping on a single 50-pack purchase. All domestic packages ship via reliable carriers service.
3. International Shipping
We offer international shipping to the United States. Please note:
Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wicked Wipes is not responsible for these charges if they are applied, and they are your responsibility as the customer.
4. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Handling Shipping Issues
Missing or Lost Packages:
If you haven’t received your order within 7 days of the estimated delivery date, please contact us at sales@wickedwipes.ca with your order number. We will contact the shipping carrier to initiate a trace or claim investigation.
Damaged Packages:
If you receive your order damaged in transit, please contact us immediately at sales@wickedwipes.ca and include photos of the damage to the packaging and the product. We will work to file a claim with the carrier and arrange for a replacement or refund as per our Return and Refund Policy.